Privacy Policy

1. Introduction & Data Controller Echolink Tel is committed to protecting your privacy and acts as the Data Controller of your personal information. This Privacy Policy explains how we collect, process, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) and applicable UK/EU data protection laws.

2. Lawful Basis for Processing Under GDPR, we process your personal and financial data relying on the following legal grounds:

  • Contractual Necessity: To deliver our telecommunication packages, process your “Buy Now” checkout transactions, and manage your account.
  • Legal Obligation: To comply with strict financial, tax, and Anti-Money Laundering (AML) regulations required by our banking and payment processing partners.
  • Legitimate Interests: To ensure network stability, prevent telecommunications fraud, and improve our routing infrastructure.
  • Consent: For sending promotional rate decks or newsletters (which you can withdraw at any time).

3. Information We Collect We collect data strictly necessary for B2B operations and financial compliance:

  • Identity & Contact Data: Name, company name, business email address, phone number, and registered billing address.
  • Financial & Transaction Data: Payment card details, bank account information, and complete transaction history.
  • Technical & Usage Data: IP addresses, browser types, and telecom traffic metrics (e.g., SIP logs, call detail records).

4. Data Sharing & International Transfers We do not sell your data. We share information solely with verified third parties to facilitate our services:

  • Payment Gateways: Secure processors to handle your transactions.
  • Infrastructure Partners: Network and IT service providers under strict confidentiality agreements. If your data is transferred outside the European Economic Area (EEA) or the UK, we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs).

5. Data Retention We retain your personal data only as long as necessary to fulfill the purposes we collected it for. Financial transactions, billing records, and compliance data are generally retained for 5 to 7 years to satisfy European tax and banking regulatory requirements.

6. Your GDPR Rights Under European data protection laws, you hold the following rights regarding your personal data:

  • Right of Access: Request a copy of the data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data, subject to our overriding legal or banking retention obligations.
  • Right to Restrict or Object: Limit or object to certain types of data processing.
  • Right to Data Portability: Receive your data in a structured, commonly used format.
  • Right to Complain: Lodge a complaint with a recognized supervisory authority (such as the ICO in the UK) if you believe your data is being mishandled.

7. Contact Us To exercise any of your GDPR rights or for questions regarding this policy, please contact us at:

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